Frequently Asked Questions
Everything you need to know about our legwear and apparel.
Where does Hansel from Basel ship?
We currently ship to all 50 U.S. states and many international destinations. Shipping costs and delivery times vary by location and will be calculated at checkout.
What is your return policy?
We accept returns on unworn, unwashed items in their original packaging within 30 days of purchase. Please note that for hygienic reasons, socks and hosiery must be unopened to qualify for a return.
How should I care for my Hansel from Basel socks?
To prolong the life of your favorite pairs, we recommend machine washing on a cold, gentle cycle and laying them flat to dry. Avoid bleach and tumble drying to prevent shrinking and fiber breakdown.
Do you offer gift wrapping?
Yes, we offer custom gift wrapping options for a small fee. You can select this option at checkout and include a personalized note for the recipient.
What materials do you use in your products?
We pride ourselves on using high-quality materials including organic cotton, wool blends, and sustainable fibers. Detailed material compositions are listed on each individual product page.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to make a change, please contact our customer service team within one hour of placing your order, and we will do our best to assist you.